FAQ
Choosing a bike
Do you know how you want to use the bike?
Are you buying the bike for exercise, recreation, racing or transportation? Do you want to ride on the road or explore natural paths like Turkey Mount, Katy Trail, or Riverside Park?
Are you looking for a triathlon, endurance road, off-road bike, or E-Bike?
We can help you choose the best bike for your sport, entertainment or exercis.
Do you see yourself riding in events or competitive rides?
Plan ahead and look for bikes that suit your level and have the equipment and gear for your future goals.
What is your budget?
Have a set amount in mind; this will help you focus on bikes in your budget. Remember, the quality of the cycle is dependent on the cost. There may be future repair costs on less expensive bikes.
Can I take a test ride?
Yes, we offer test rides at the shop. If you are undecided about the bike, you can rent and ride it for a day, and if you purchase that bike or any bike from us within seven days, we will reimburse your rental fee.
Do the bikes come with a warranty or an included maintenance plan?
Yes, we offer two free tune-ups on all new bikes within the first 12 months after purchase (a value of $150 to $200). And on all used bikes, we offer one free tune-up in the first six months after purchase (a value of $75 to $100).
Do you have an introductory bike care bike lesson?
Yes, we offer maintenance classes on flat tire repair and other bike-related lessons. We are always open to our customers' suggestions and ideas. Or we can do a one-on-one class. Some classes do not cost, and others may have a fee, depending on the course.
How do I know if the bike fits me?
A bike fit goes on a person's height, inseam, upper body, arms, and legs. However, it is not that simple. Getting the wrong bike or size will make the ride less enjoyable. That comes back to having an excellent local bike shop you trust to help you.
How many bikes should I test ride?
Test riding two to four bikes is usually a great starting point. However, test-riding too many can make it confusing.
How often should I have my bike tuned up?
How often you tune a bike depends on how much you ride, the type of bike, and the weather you ride in.
Shipping, Returns & Exchanges
We ship select brands - call us for more information at 918.943.6700
What is the shipping policy?
Call us at 918.943.6700 for the bike brands we ship. If you are near Tulsa, stop by and shop. We believe taking the time to fit you for the right bike is essential.
Do you ship overseas?
We do not ship overseas, please check your local bike shop for bicycle options.
Bikes, E-Bikes and Trikes
If you're not comfortable with your bike, e-bike or trike, bring it back within 7 days of purchase in new condition. We'll apply the full value toward any other bicycle in the shop. Bikes are not refunded for cash. After 7 days, contact us and we'll be fair on the exchange.
Comfort Guarantee
We offer 7-day exchanges on all bikes, shoes, saddles, shorts and jerseys.
Accessories
Accessories are not refundable. Shoes, saddles, shorts and jerseys can be exchanged within 7 days under our Comfort Guarantee.
Sale Items
Sale items follow the same return rules as full-price items.
Special Orders
Special orders cannot be returned.
Damaged or Defective Items
If an item arrives damaged or is defective, contact us. We'll take it back and replace it with the same item.
Online Orders
For online orders, the customer pays shipping both ways. If your order shipped free, you pay return shipping and the original shipping cost is deducted from your credit or refund. Shipping fees paid on bikes are not refundable.
Contact
Call 918.943.6700, email info@bixbybicycles.com, or visit 8315 E. 111th St S, Unit C, Bixby, OK 74008.
Get in touch
Have questions about your order, or a general enquiry?
