Yes. If your bike, e-bike or trike doesn't feel right, bring it back within 7 days of purchase in new condition, and we'll apply its full purchase value toward any other bicycle in the shop. This is an exchange policy; it does not provide a cash or credit card refund. Past 7 days? Give us a call. We'll be fair on the exchange.

We offer 7-day exchanges on all bikes, shoes, saddles, shorts and jerseys. If something doesn't feel right after a few rides, bring it back within 7 days and we'll help you find one that does.

No. Accessories are non-refundable. Shoes, saddles, shorts and jerseys can be exchanged within 7 days under our Comfort Guarantee.

Yes. Sale items follow the same return rules as full-price items.

No. Special orders can't be returned.

Contact us and we'll take the item back and replace it with the same item.

Customers returning online orders are responsible for shipping costs both ways. Shipping charges paid at checkout are nonrefundable. If your order qualified for free shipping, you pay the return shipping, and the actual cost Bixby Bicycles paid to ship your order is deducted from your refund or credit.

Refunds for purchases paid by credit card are subject to a deduction equal to 3% of the amount being refunded, whether or not the order has shipped.

If you cancel an order after a shipping label has been purchased, any actual, nonrecoverable label cost will be deducted from your refund, even if the order has not shipped. The same shipping cost will not be deducted twice.

Call us at 918.943.6700, email info@bixbybicycles.com, or stop by the shop at 8315 E. 111th St S, Unit C, Bixby, OK 74008. We're open Monday–Friday 10am–6pm and Saturday 10am–5pm.